Terms of Service

Agreement to Terms

By accessing or using StewardKit ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

Description of Service

StewardKit is a donation management platform that enables faith-based organizations to accept online donations. The Service includes web-based tools for donation processing, donor management, and tax receipt generation.

User Accounts

For Organizations

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be authorized to act on behalf of your organization
• You are responsible for all activity that occurs under your account

For Donors

• You may make donations without creating an account, though an account provides additional features
• You must provide accurate contact and payment information
• You are responsible for any donations made using your payment methods

Donations and Payments

• All donations are processed securely by our PCI-compliant payment processing partners
• Donations are made directly to the organization you select
• StewardKit does not hold donated funds; they are deposited directly to the organization's own bank account through its merchant account
• Refund requests should be directed to the receiving organization
• Each organization authorizes StewardKit to prepare and deliver giving receipts and annual giving statements to its donors on its behalf. The organization keeps all rights to its records.
• Consult a tax professional regarding deductibility.

Plans, Fees and Automatic Renewal

StewardKit offers a Free plan and paid plans. The plan an organization is on determines its monthly fee, its processing rates and the features available to it. Current prices and rates are published at stewardkit.com/pricing.

The Free plan

The Free plan costs nothing and does not expire. It includes online giving, your public pages and your member site. It includes up to 1,000 email recipients in each calendar month. Sending beyond that number requires additional capacity, which can be purchased in packs, and the section on email below explains how that allowance is applied.

Paid plans, and what you are agreeing to when you give us a card

A paid plan renews automatically until you cancel it. When you start a paid plan you authorize us to charge the payment method you provide, on a recurring basis, at the price shown to you at the time you subscribe.

• What you are charged. The monthly fee for your plan, shown on the screen where you enter your payment method and repeated in the confirmation we email you.
• When you are first charged. If your plan includes a free trial, nothing is charged on the day you enter your card. The first charge is made on the date the trial ends, and we tell you that exact date before you enter your card and again in the confirmation email.
• How often. Monthly from that first charge, on the same day each month, until you cancel.
• How to cancel. From Settings, then Billing, at any time. Cancelling takes effect at the end of the period you have already paid for, and we do not ask you to call anyone or send an email to do it.
• Cancelling during a trial. If you cancel before the trial ends, you are not charged at all.
• Price changes. We will tell you at least 30 days before any change to the recurring price of your plan, and you can cancel before it takes effect.

Refunds, and what happens when a payment fails

• Subscription fees are billed in advance and are not refunded for a period that has already begun, except where the law requires it or where we have made a mistake. If you think we have, write to support@stewardkit.com and we will look at it.
• If a payment fails we retry it and tell you. We do not close your account over a failed payment, and your records, your donation history and your tax documents remain available to you. An organization whose payment does not succeed moves to the Free plan rather than losing access.
• Processing rates are separate from subscription fees and are set by your merchant account with our payment partner. Changing your plan changes the rate we will arrange for you, but that change takes effect when the payment partner applies it, not at the moment you change plan.

Moving between plans

You can move between plans at any time. Nothing you have entered is deleted when you move to a lower plan: your pages, your people, your giving records and your documents stay where they are, and features that are not part of your new plan stop being available rather than being removed.

Quiet days

We will not switch off paid features on your organization’s main service day, which we treat as Sunday unless your account records a different one, or on Christmas Eve, Christmas Day, Good Friday or Easter Sunday. A plan change that would otherwise take effect on one of those days waits until the next day.

This covers a trial that ends, a subscription you cancel and a subscription we end because its payments did not succeed. Online giving is not affected by any of them: it keeps working whatever your plan, and nothing is deleted.

Billing itself runs normally on those days, including charges, retries and reminders about a payment that did not go through, so nothing here is a reason to leave a card unattended.

SMS Terms

If you provide your phone number and use our express checkout feature, you consent to receive SMS messages from StewardKit for the following purpose:

• Program Name: StewardKit Express Checkout Verification
• Message Content: One-time verification codes to authenticate your identity when accessing saved payment methods
• Message Frequency: You will receive one SMS message each time you initiate express checkout and need to verify your identity. This is not a recurring message program.
• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier

SMS Opt-Out

To stop receiving SMS messages, you can reply STOP to any message. After opting out, you will not be able to use the express checkout feature with saved payment methods, but you can still make donations by entering your payment information manually.

SMS Help

For assistance with SMS messages, reply HELP to any message, or contact us at support@stewardkit.com.

Supported Carriers

SMS messages are supported on most major US carriers. Carriers are not liable for delayed or undelivered messages.

Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Interfere with or disrupt the Service or its servers
• Attempt to gain unauthorized access to any part of the Service
• Use the Service to transmit spam, malware, or other harmful content
• Impersonate any person or entity or misrepresent your affiliation
• Use the Service in any way that could damage our reputation or goodwill

Email Sending and Fair Use

The Free plan includes up to 1,000 email recipients in each calendar month, and additional capacity can be purchased in packs. Email sending included with a paid plan is not subject to a preset monthly allowance. Either way it is subject to this section and to reasonable controls we apply to protect the security, availability, deliverability, sender reputation, and lawful operation of the Service and our email delivery providers. "Unlimited" does not mean unrestricted, guaranteed, or immune from review, rate limits, suspension, or other enforcement under these Terms. We do not guarantee that any message will be delivered.

Your responsibilities

• You represent and warrant that, for each recipient, you have and will maintain a lawful basis and all notices, permissions, consents, or other authority required by applicable law to process that person's information and send them the message in question. You will keep reasonable records sufficient to substantiate that authority if we ask for them.
• You must not send to any list or address you purchased, rented, leased, scraped, harvested, appended, collected automatically, acquired from a list broker, or obtained from a third party whose own authority to send you cannot demonstrate.
• You may email contacts you gathered directly through your ordinary ministry, membership, donor, visitor, event registration, volunteer, or other direct relationship activities, subject to applicable law and to each recipient's preferences.
• You are responsible for determining the message classification, lawful basis, required consent, required disclosures, and opt-out requirements that apply in each recipient's jurisdiction. A membership, ministry, donor, visitor, volunteer, or other direct relationship may support communications where the law permits, but it does not remove any requirement for consent, notice, identification, or opt-out.
• You must not attempt to work around sending controls, including by creating additional accounts or organizations to spread volume, rotating domains, misrepresenting sender identity, or repeatedly re-importing contacts who have unsubscribed or complained.

What we may do

We may act in our reasonable discretion, including on the basis of unusual increases in volume, elevated bounce or complaint rates, spam trap or blocklist events, recipient complaints, suspected unauthorized use, or a failure to provide the records described above. Where we do, we will choose a proportionate response, which may include review, a temporary pause, rate limits, cancelling a campaign, requiring verification, requiring list cleanup or a corrective plan, or termination.

Email service protection. We may immediately pause, cancel, rate-limit, restrict, or disable your broadcast or other email sending, or any affected sending server, without disabling your access to the rest of the Service, if we reasonably believe your sending may adversely affect deliverability, sender reputation, security, provider compliance, other customers, or recipients. Your donation records, receipts, and tax statements remain available to you. You will promptly provide information and records we reasonably request so we can investigate, and we will restore sending once you have completed the corrective steps we reasonably require.

When we will talk to you first, and when we will not. Where our concern is the volume or the shape of your sending, we will contact you before we restrict anything, and we will not interrupt a send that is already going out. Most of these turn out to be an organization doing something unusual for a good reason, a merger, a disaster response, a school year starting, and a conversation settles it.

We may act immediately, without contacting you first, where we reasonably believe that waiting would cause material deliverability, security, legal, fraud, or provider compliance risk. An account sending to a purchased list at two in the morning is not a conversation we can afford to have slowly, and the cost of waiting falls on every other organization sending from the same domain.

We maintain suppression lists of recipients who unsubscribe or report a message as spam, and we may continue to honor those suppressions across the Service even if the address is imported again. We may review sending metrics, message content, headers, templates, and information about how a recipient list was assembled, for the purpose of preventing abuse and protecting deliverability. We may share information about abuse with our email delivery providers, mailbox providers, our advisers, and authorities where appropriate.

Your Organization's Responsibilities

StewardKit is software that helps your organization run its own procedures. It does not take on your organization's legal, regulatory or insurance obligations, and it does not decide for you.

Laws and insurance requirements

Your organization is responsible for knowing and following the laws and regulations that apply to it where it operates, including those of your state, county and city, and for meeting the requirements of your insurers and of any denomination or other body you belong to. This includes, for example, rules on the care and supervision of children and vulnerable adults, background checks, record keeping, privacy, charitable giving and receipts, and communications.

Children and vulnerable people

Features such as check-in, pickup codes, release, custody notes, allergy and medical information, and volunteer scheduling are tools to support your organization's safety procedures. Your organization decides its procedures, trains the people who carry them out, and remains responsible for the care, supervision and release of every child or person in its care. Information in StewardKit, including information a family enters, may be incomplete or out of date; your organization is responsible for checking it according to its own procedures.

When StewardKit does not do something you need

If a law, regulation, insurer or policy requires something StewardKit does not provide, or does not provide in the way required, your organization is responsible for meeting that requirement another way, for example with a separate procedure, form, record or system. The absence of a feature in StewardKit does not change what your organization is required to do.

Settings and decisions

You choose how StewardKit is configured, including who has access, which safeguards are switched on, and how information is shown. Decisions made by your staff and volunteers while using StewardKit, such as releasing a child, are your organization's decisions.

NFC Tags

NFC tags you order from StewardKit open a page when someone taps them with a phone. Your organization chooses where each tag opens.

Where your tags open

Your organization is responsible for where its tags open, including addresses outside StewardKit. They are part of your use of the Service, and the Acceptable Use and Indemnification sections apply.

Restricting or redirecting a tag

We may stop a tag forwarding, or change where it opens, for misuse, security or a breach of these Terms. A report alone doesn't mean a tag is unsafe. When Google lists a tag's outside address as unsafe, the tag opens your give page instead (after your account closes, our contact page), and switches back when the listing is removed. We email your Owners and Admins when we do this.

After your account closes

Tags that open outside addresses keep forwarding for 12 months. Before each anniversary we email your last Owners and Admins a link to renew for another 12 months, at no charge. Without renewal, and for tags that opened StewardKit pages, a tap shows a page that says how to reach us.

Your tags are yours

We never lock a tag permanently, and we never charge for forwarding or for your tag password. Once your first tags are packed, an Owner can download your tag password and rewrite your tags with a free NFC app. StewardKit staff can't download it. Tags made before tag passwords existed can't be rewritten; they can keep forwarding instead.

Intellectual Property

The Service and its original content, features, and functionality are owned by StewardKit and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written consent.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STEWARDKIT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

Indemnification

You agree to indemnify and hold harmless StewardKit and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

Termination

We may terminate or suspend your access to the Service at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page. Your continued use of the Service after changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Open Source Notices

StewardKit includes open-source software and fonts. Check-in uses Noto Emoji, Copyright 2013 Google LLC, licensed under the SIL Open Font License, Version 1.1. A full list of third-party components is available on request from the address below.

Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@stewardkit.com